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If it proves impossible to deliver your goods within the time allowed by our contract carriers, you will be liable for all redelivery, and redirection charges. Please check your confirmation email for the status of your goods before contacting us. Should you need to change your details, for example you have moved house, you can change your details by contacting customer services on 0207 636 1481 or by email at info@ivormairants.co.uk and the new information will be updated within 24 hours. Please note that any orders placed before changes are made will use your old details. Can I track my order? Yes, you will be emailed a tracking number with your dispatch information. Please note that tracking numbers are not used for smaller orders sent by Royal Mail or similar postal service. If you require your order to be consigned using a trackable service, please advise us AT THE POINT OF ORDER. Ordering What is a Card Security Code? A card security code is a unique 3-digit number printed on the signature strip on the back of your debit/credit card. This number is not embossed on the card and hence not printed on receipts. This makes it difficult for anyone other than the genuine cardholder to know it. Without this code, we will not be able to process your order. What are Offer/Promotional codes? Offer/Promotional codes allow you to take advantage of special discounts or free gifts that we may offer. Make a note of any 4-digit offer codes before you place your order. Online customers will be asked to fill in any codes they have in the box on the 'Shopping Cart page. Customers placing orders by phone will need to quote their codes when ordering. Do I need an email address to order online? Yes. As part of the online ordering process, we will send you confirmation emails so that you know we have received your order. If you do not have an email address you can still place orders in the normal way by calling our Ivor Mairants Musicentre sales line on 0207 636 1481, of faxing your order to us on 0207 580 6272, or mailing us at 56 Rathbone Place, London W1T 1JT Returns What is your returns policy? At Ivor Mairants Musicentre, we want to make sure you're 100% happy with what you buy. We will be happy to discuss any aspect of your purchase with you BEFORE we ship. Please be aware of our returns policy - it could save you time and money later! Email us: info@ivormairants.co.uk Call us: 0207 636 1481 (open 6 days a week 9.30am-6.00pm) Which items can I, or can't I return? Under Distance Selling Regulations, you have 7 working days in which to cancel your order. Certain goods, such as special order goods personalized and modified items or goods ordered to your own specification, sealed goods such as instrument strings or cleaning products are not supplied on our usual approval terms. For hygiene reasons, we are unable to accept returns of blown instruments. Before delivery It is possible to cancel your order if you change your mind? Your written letter or email of cancellation must be received by us prior to processing. If the goods have left our premises and been consigned to you by whatever method, cancellations received by us prior to delivery to the nominated address will incur all redirection charges plus an administration and restocking fee of 5% of the nett goods value, excluding V.A.T. which will be deducted from your refund. Any questions?
Email us: sales@ivormairants.co.uk Call us: 0207 636 1481 (open 6 days a week 9.30am-6pm) After delivery You have the right to cancel your order within 7 working days from delivery. We must receive your notification of intention to cancel, in writing, within 7 working days of. carrier’s proof of delivery record. You can return most items (see above for exclusions) as long as they're ‘as new', which means unused, undamaged and complete with all parts and accessories. If you've opened the box to examine the product it must have been done without damaging the packaging or the product in anyway and must be repackaged for return shipment in the original shipping cartons provided. Loss, fault, or damage must be advised to us within three (3) days of the date of the carrier’s proof of delivery record. Claims outside this period will be unable to be considered. Collection and refunds Once we have agreed to your return, you will need to make the arrangements to return it/them, fully insured, via your preferred carrier and in accordance with the returns documentation provided with your order. It is your responsibility to ensure that goods consigned by you to a third party contract carrier, arrive with us within that carriers terms.If returned goods are received by us damaged, we will advise you immediately to enable you to advise and claim from your carrier under their terms or your insurance, and provide you with a partial refund credit. If there are parts or accessories missing, or damaged packaging, your refund credit will be reduced to cover any such loss or damage. We will confirm your refund when the item has been received, assessed and fully inspected by our Returns Department. Do I have to pay to return goods? If your product has a genuine fault or is damaged you can return it using our free courier service. If you decide you do not want to keep items you have ordered for other reasons they can be returned to us using your preferred carrier as detailed above. Unacceptable returns If your item turns out to be non-returnable according to these conditions, we reserve the right to send it back to you and charge you for redelivery. Your statutory rights are not affected. Before returning your goods please: Pack them carefully in their original packaging. Complete and enclose the returns form provided with the delivery note accompanying your parcel. Do not enclose further orders or payments with your return. I have lost my Delivery Note. How do I return goods? If you have lost your Returns form, please contact the Ivor Mairants Musicentre team by email info@ivormairants.co.uk or by phone on 0207 636 1481. Remember to include the invoice and product codes in your parcel, along with your goods and reason for return. How long does it take to receive a refund for returned goods? We will process your refund as quickly as possible but in some case this can take up to 10 days from the date that Ivor Mairants Musicentre receive your goods back. What do I do if I find a fault? If you find a fault on any item don't panic. Let us know what the problem is straight away and we'll do our best to sort things out for you. Email us: info@ivormairants.co.uk Call us: 0207 636 1481 (open 6 days a week 9.30am-6pm) Security Can I use my credit/debit card safely on your site? Your security when shopping with us is our priority. Millions of transactions take place safely over the Internet, using encrypted (coded) information. All PC browsers support strict worldwide security protocol, preventing other Internet users from accessing any of your personal data held by us. Is the site secure? Yes, very. We use all modern security methods
secure encripted servers ensure a safe transaction. What are cookies and how do you use them? Cookies are electronic tags which can be used to recognize you and tailor your experience on our website to your preferences. We use them to enable us to analyze the performance of the site, and improve the service we offer you. We also use them to collect any information about you and your shopping habits that are relevant to the creation and maintenance of your shopping experience, or helpful to the smooth running of our website. Terms & Conditions Do your prices include VAT? VAT for UK and overseas EC recipients is included in our prices at the prevailing rate in the United Kingdom for the category of goods. Customers ordering from outside the EC will not be charged VAT. The price Ivor Mairants Musicentre charges will be for goods, shipping, and insurance. It is the purchasers responsibility to conform to the payment of local taxes at the point of import. What is your policy regarding Pricing Errors? Ivor Mairants Musicentre endeavor to display accurate prices for all our products at all times. However, in some instances there may be discrepancies on the website. If we discover a pricing error has been made and we have processed your order at the wrong price, we reserve the right to cancel your order and redirect the goods at our cost at any time prior to delivery. Your Payment will be refunded accordingly. We do our very best to display100% accurate prices however we reserve the right to correct prices at any time without notice. What are substitute items? Occasionally an item may be out of stock, or may vary slightly from its photograph or description. In these instances, we may contact you and offer an alternative. If you agree your invoice will be marked accordingly. What are your Terms and Conditions for the use of Offer Codes and Discounts? Ivor Mairants Musicentre will only honor an Offer Code/Discount if it is used in line with these Terms and Conditions of issue. Offer Codes/Discounts are only valid when used by the intended recipient. Offer codes/discounts issued may be subject to the Terms and Conditions which will be communicated on issue and may include, but are not limited to first orders, orders of a specific value, orders for a specific product, or a combination of specific products, or orders placed within a specified period. Offer Codes/Discounts may have an expiry date. After the expiry date the Offer Code/Discount will no longer be valid. All offers are subject to availability, while stocks last. Any Offer Code used outside these Terms and Conditions will be rejected. No liability will be accepted by Ivor Mairants with regards to rejection or cancellation of an Offer Code/Discount. Managing Your Account Why do I have an account number? When you place your first Ivor Mairants Musicentre order, we will automatically create a customer number for you. This is for identification purposes, and is based on the personal information you have provided us. You will have an account created in your name, containing both your personal and purchasing information. How do I change my account details? Should you need to change your account details please contact the Ivor Mairants Musicentre team by calling 0207 636 1481 or emailing help@ivormairants.co.uk. You can change your payment details yourself by loging on.How can I contact you for further information? Should you have any further questions that are not covered by our privacy policy or Terms and Conditions, please contact us: By email :info@ivormairants.co.uk By phone call customer services on 0207 636 1481 By post Write to Ivor Mairants Musicentre, 56 Rathbone Place, London, W1T 1JT Our Mission Statement Here at Ivor Mairants Musicentre we aim to be second to none. Our website offers a huge choice of brands and great products at competitive prices, backed up by an experienced, knowledgeable specialist team giving honest, helpful, impartial advice. We know there is a lot of competition out there, and that you are a discerning shopper, which is why we are continuously working to give you the best quality products and services we can. With an emphasis on service and customer satisfaction, we want you to be able to rely on Ivor Mairants Musicentre every time. Disclaimer Terms and Conditions of Use This web site, including any subsite accessible through the homepage, (the "Site") is published and maintained by subsidiaries, affiliates and/or related entities of Ivor Mairants Musicentre. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite. Your Right to Use the Site and Its Contents This Site is only for your personal use. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, Ivor Mairants Musicentre grants you a non-exclusive, non-transferable, limited right to enter, display and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Ownership All materials on this Site, including but not limited to audio, images, software, text and video clips (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site. By making them available on this Site, Ivor Mairants is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download one (1) copy only of the Content to be used only by you for your personal use unless the subsite you are accessing states that you may not. If you download any Content from this Site, you may not remove any copyright or trademark notices or other notices that go with it. Responsibility for User's Material You are prohibited from posting or transmitting any defamatory, libellous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. Although Ivor Mairants Musicentre may from time to time monitor or review bulletin boards, chat rooms, discussions, postings, transmissions and the like on the Site, Ivor Mairants Musicentre is under no obligation to do so and assumes no liability or responsibility arising from the contents of any such communications or for any defamation, error, inaccuracy, libel, obscenity or profanity contained in any such communication. Ivor Mairants Musicentre may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Ivor Mairants policies in any way. Ivor Mairants Musicentre will fully cooperate with any law enforcement authorities or court order requesting or directing Ivor Mairants Musicentre to disclose the identity of anyone posting such materials. Ivor Mairants Musicentre Rights to User's Material If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential. Thus, you give up any claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Ivor Mairants uses such material. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Ivor Mairants Musicentre anywhere in the world, in any medium, forever. Transmitted Material Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Ivor Mairants Musicentre does not cause Ivor Mairants Musicentre to have any special responsibility to you. The copyright in the contents of this website belong to Ivor Mairants Musicentre. Accordingly Ivor Mairants Musicentre reserves all rights. Copying of part or all the contents of this website without permission of Ivor Mairants Musicentre is prohibited except that: - You may print or download extracts of the printed text contained on this website for your own personal use and provided it is not incorporated in any other work or Publication. - You may recopy the extracts to individual third parties for their own private use. Ivor Mairants Musicentre’s Right to Change These Terms and Conditions of Use or Content on the Site Ivor Mairants Musicentre may add too, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Ivor Mairants Musicentre may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. General Provisions These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Ivor Mairants Musicentre and you with respect to your use of this Site. Online Privacy Policy Your Privacy At Ivor Mairants Musicentre we believe that, as our online visitor, you have a right to know our practices regarding the information we collect when you visit our Web sites and what type of information is collected. The guidelines contained herein only apply to your visits to www.Ivor Mairants.co.uk. Other sites which are linked to/from this site (including other Ivor Mairants Musicentre affiliates and via banner ads) may have different policies; therefore, please review the privacy policy notices on those sites for details. While Ivor Mairants Musicentre does not generally require that you provide us with personally identifiable information in order to visit and use the Ivor Mairants Musicentre sites, please note that in order to participate in some activities, such as having a user account created, it will be necessary for you to provide the information required. If you choose not to provide it for those activities, you may not be able to participate in certain activities. Collection of Information: Cookies; Personal For each visitor to an Ivor Mairants Musicentre Web site, Ivor Mairants Musicentre web server automatically recognizes and stores information such as the visitor's IP address/Domain name combination. We use this information to understand visitor traffic patterns through our sites for purposes such as enhancing its usability. Your computer provides this information automatically each time you log on, unless you've activated blocking technology available in some browsers. Additionally, Ivor Mairants Musicentre may ask you to provide "personal information", meaning individually identifiable information that you provide on our Web sites such as your email address, name, mailing address, telephone number, credit card number, or persistent identifier (such as a customer number held in a cookie) which is associated with individually identifiable information, to enable you to participate in competitions, chat rooms, on bulletin boards, to fill out a registration, or to order products and services using these sites. Ivor Mairants Musicentre may combine the information you provide on our website with other information we may collect from you or from third parties so that we can more effectively tailor our site, services and offerings to you. If you provide Ivor Mairants with personal information, you shall have the right, on reasonable prior notice, to inspect, change, amend or delete such information. Instructions on how to update personal information will be given at the point of data collection. Unless you instruct us otherwise, Ivor Mairants Musicentre may contact you to provide information about products, services, promotions, competitions, or other activities or offerings that may be of interest to you. You can instruct us if you do not want to be contacted by indicating your preference in writing (letter or email). In addition, with each communication you receive from Ivor Mairants Musicentre, you will be given the opportunity to indicate if you do not wish to receive future communications by ticking the relevant box and submitting your request. Unless it is for the purposes you have requested or originally agreed, Ivor Mairants Musicentre will not share the personal information you provide on the Ivor Mairants Musicentre website with any other parties, except (a) with your consent, (b) as may be permitted or required by law or court order and/or (c) to persons or companies with whom Ivor Mairants Musicentre contracts to carry out the internal operations of the site or our business. Additionally and with your consent, Ivor Mairants Musicentre may share your personal information with other affiliated Ivor Mairants Musicentre companies who may want to contact you about products, services or other offerings that may be of interest to you. Further, only with your consent, Ivor Mairants Musicentre may share your personal information with specific third parties outside of Ivor Mairants Musicentre may want to contact you about products, services or other offerings that may be of interest to you. Please consult the respective privacy policies of each of these companies for further clarification as to their own privacy policy. Ivor Mairants Musicentre will seek to obtain your consent at the place where the information is collected either by an "opt-out" or "opt-in" method, or by other means (such as an email request). If you consent to receiving communications from any of these affiliated Ivor Mairants Musicentre companies, or third parties, you will need to communicate with them directly if you later decide that you no longer wish to receive their communications. Until we advise you, except as indicated above for the initial decision made with your consent to share your personal information with Ivor Mairants affiliates and/or specific third parties outside of Ivor Mairants Musicentre changes or amendments to your personal information must be given both to Ivor Mairants Musicentre and to each such Ivor Mairants Musicentre affiliate or other company directly as these changes, amendments and/or deletions will not be exchanged among Ivor Mairants Musicentre and other Ivor Mairants Musicentre affiliates or third parties. Security While Ivor Mairants Musicentre cannot guarantee that unauthorized access will never occur, rest assured that Ivor Mairants Musicentre takes great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. Changes to Privacy Policy The terms of this policy will govern the use and any information collected while it is in place. Ivor Mairants Musicentre reserve the right to change this policy at any time, so please re-visit this page as often as you wish. Changes to this privacy policy are effective at the time they are posted to this site. Legal force of the disclaimer This disclaimer is a part of the internet publication. If sections or parts of the text should be incorrect, the content and validity of the other parts remain, uninfluenced by this fact. Data Protection All data used and transmitted via Ivor Mairants Musicentre is in accordance with the Data Protection Act 1998 - an Act to make new provision for the regulation of the processing of information relating to individuals, including the obtaining, holding, use or disclosure of such information. General inquiries and information about Website Activities, By email help@ivormairants.co.uk By phone Call customer services on 0207 636 1481 By post Write to Ivor Mairants Musicentre, 56 Rathbone Place, London, W1T 1JT
