• Established in 1958

  • Free standard delivery over £199

  • Need help call 0207 636 1481

 

Delivery

How much is delivery?

At Ivor Mairants Musicentre we offer thousands of products that are currently in stock and can be delivered to your home address, anywhere Worldwide. You will be able to see your delivery charge at the "Checkout" page.

Do you offer Next Day Delivery?

Yes, we offer a Next Day Delivery service for UK mainland in-stock orders placed before 1pm Monday-Friday. Saturday and Timed deliveries carry an extra charge.

Ivor Mairants Musicentre commit to delivering on time, we rely however, on our carriers to fulfil their contract in this regard, and can not be held liable for any failure of third parties in fulfilling delivery expectations.

Can I change my delivery address after I have placed my order?

Once you have placed your order with us, we are unable to change any of the information you have given us, as most orders are dispatched from our distribution warehouse.

If there is no-one to sign for your delivery, you will be left a card from our courier inviting you to collect from the depot or re-arrange delivery. If it proves impossible to deliver your goods within the time allowed by our contract carriers, you will be liable for all redelivery, and redirection charges.

Please check your confirmation email for the status of your goods before contacting us.

Should you need to change your details, for example you have moved house, you can change your details by contacting customer services on 0207 636 1481 or by email at info@ivormairants.co.uk and the new information will be updated within 24 hours. Please note that any orders placed before changes are made will use your old details.

Can I track my order?

Yes, you will be emailed a tracking number with your dispatch information.

Can I get notified of when my delivery is due?

Yes, if you provide us with a mobile number we can upload this to DPD's system and you will receive text notification on the morning of the delivery day with an hour delivery window. This text will also give you the option to rearrange the delivery if it's inconvenient or change the delivery address. 

 

Ordering

What is a Card Security Code?

A card security code is a unique 3-digit number printed on the signature strip on the back of your debit/credit card. This number is not embossed on the card and hence not printed on receipts. This makes it difficult for anyone other than the genuine cardholder to know it. Without this code, we will not be able to process your order.

What are Offer/Promotional codes?

Offer/Promotional codes allow you to take advantage of special discounts or free gifts that we may offer. Make a note of any 4-digit offer codes before you place your order. Online customers will be asked to fill in any codes they have in the box on the 'Shopping Cart page. Customers placing orders by phone will need to quote their codes when ordering.

Do I need an email address to order online?

Yes. As part of the online ordering process, we will send you confirmation emails so that you know we have received your order. If you do not have an email address you can still place orders in the normal way by calling our Ivor Mairants Musicentre sales line on 0207 636 1481, of faxing your order to us on 0207 580 6272, or mailing us at 56 Rathbone Place, London W1T 1JT Returns

What is your returns policy?

At Ivor Mairants Musicentre, we want to make sure you're 100% happy with what you buy. We will be happy to discuss any aspect of your purchase with you BEFORE we ship. Please be aware of our returns policy - it could save you time and money later! Email us: info@ivormairants.co.uk Call us: 0207 636 1481 (open 6 days a week 9.30am-6.00pm)

Which items can I, or can't I return?

Under Distance Selling Regulations, you have 14 working days in which to cancel your order. Certain goods, such as special order goods personalized and modified items or goods ordered to your own specification, sealed goods such as instrument strings or cleaning products are not supplied on our usual approval terms. For hygiene reasons, we are unable to accept returns of blown instruments.

 

Before delivery

It is possible to cancel your order if you change your mind?

Your written letter or email of cancellation must be received by us prior to processing. If the goods have left our premises and been consigned to you by whatever method, cancellations received by us prior to delivery to the nominated address will incur all redirection charges plus an administration and restocking fee of 15% of the nett goods value, excluding V.A.T. which will be deducted from your refund.

Any questions?

Email us: info@ivormairants.co.uk

Call us: 0207 636 1481 (open 6 days a week 9.30am-6pm)

 

After delivery

You have the right to cancel your order within 7 working days from delivery. We must receive your notification of intention to cancel, in writing, within 7 working days of. carrier’s proof of delivery record. You can return most items (see above for exclusions) as long as they're ‘as new', which means unused, undamaged and complete with all parts and accessories. If you've opened the box to examine the product it must have been done without damaging the packaging or the product in anyway and must be repackaged for return shipment in the original shipping cartons provided. Loss, fault, or damage must be advised to us within three (3) days of the date of the carrier’s proof of delivery record. Claims outside this period will be unable to be considered.

 

Collection & Returns

Once we have agreed to your return, you will need to make the arrangements to return it/them, fully insured, via your preferred carrier and in accordance with the returns documentation provided with your order. If returned goods are received by us damaged, we will advise you immediately to enable you to advise and claim from your carrier under their terms or your insurance, and provide you with a partial refund credit. If there are parts or accessories missing, or damaged packaging, your refund credit will be reduced to cover any such loss or damage. We will confirm your refund when the item has been received, assessed and fully inspected by our Returns Department.

Do I have to pay to return goods?

If your product has a genuine fault or is damaged you can return it using our free courier service. If you decide you do not want to keep items you have ordered for other reasons they can be returned to us using your preferred carrier as detailed above.

 

Unacceptable returns

If your item turns out to be non-returnable according to these conditions, we reserve the right to send it back to you and charge you for redelivery. Your statutory rights are not affected.

Before returning your goods please:

Pack them carefully in their original packaging.

Complete and enclose the returns form provided with the delivery note accompanying your parcel.

Do not enclose further orders or payments with your return.

I have lost my Delivery Note. How do I return goods?

If you have lost your Returns form, please contact the Ivor Mairants Musicentre team by email info@ivormairants.co.uk or by phone on 0207 636 1481. Remember to include the invoice and product codes in your parcel, along with your goods and reason for return.

How long does it take to receive a refund for returned goods?

We will process your refund as quickly as possible but in some case this can take up to 10 days from the date that Ivor Mairants Musicentre receive your goods back. What do I do if I find a fault? If you find a fault on any item don't panic. Let us know what the problem is straight away and we'll do our best to sort things out for you.

Email us: info@ivormairants.co.uk

Call us: 0207 636 1481 (open 6 days a week 9.30am-6pm)